Most management companies but not all have an emergency telephone system. Some employ an answering service that transmits the message and caller to a selected member of the management team. Other have an emergency phone number advertised in their marketing material. Yet others give out an emergency number at their regular office number. Whatever the method a trained, hopefully, member of the management’s team staff will answer and direct the caller on what to do.
Our company rotates the emergency phone whose number is available from the after hours phone number on a 7 day basis. In other words a member of staff handles the calls for one week at a time. They have a binder with everyone’s telephone number including emergency numbers and a list of the regular vendors for each association. They also have a list of first responders in the event of an emergency that offer to respond to any situation. Our customer service representative then follows up the next day or first workday to determine if the matter has been satisfactorily handled. I am not sure what happens in other companies but I am sure their experience is similar to ours we do get a call or two about billing enquiries and I once had a customer explain in great detail that a fern was leaning over outside her door and could I arrange some emergency water for it. I asked if it could wait until Monday when I would have the landscapers take care of it.