Pilot Property Management

Serving Coastal North San Diego County (Vista & San Marcos), too

PPMHandbook

Parking: to tow or not to tow

By

Towing is a sensitive issue within a community. Some members relish the idea of towing an idiot that parks in a certain place such as a fire lane or in front of a garage entrance. While those two places are relatively easy to determine and can cause an immediate tow by a towing company it is the other kind of parking or should I say storing or mis-parking that creates the greater discussion. Parking in someone’s else’s spot or leaving a vehicle too long in a space or parking in guest parking or not visibly displaying a parking sticker  and so the list goes on are less easy to decide and yet communities do have to decide if only because someone has to sign off on the tow. There are two keys to having a successful towing policy. One is the set of rules published to the members, and the second is the selection of a towing company and its signage and policing behavior. Without the first a community can get itself into a world of harm and cause substantial cost to a vehicle owner never mind the inconvenience. All too often the rules can be silent on a particular action or behavior and that will result in unnecessary ill will within the community. Selecting a towing company that will support you in the case of an error in judgment or mistaken action is also vital. As for the original question. It’s totally up to the association. If it’s a big problem it will disappear with effective towing if it’s a small problem maybe it will resolve itself with the departure of a certain owner or even tenant.

 1514

10. Items forgotten when budgeting

By

When money is tight…. when is it not, with homeowners associations, it is perhaps easy to omit or forget items that should be included. Some years ago, 2005 I think, we suggested to mall our associations that they set aside a certain sum for bad debts. I had never seen a budget up until then that included such a provision. Needless to say everyone resisted not because it was a bad idea but because it meant in many minds raising the dues or trimming some other expense. Sometimes associations are as bad as government when it comes to budgeting except for the one prominent fact; no-one wants increased dues. Bad debts are now included in every budget we prepare. Another item that can be a handy one after its initial introduction is a contingency. Admittedly adding a contingency for the first time has the same effect as my bad debts, it suggests a cut elsewhere or a raising of dues. But oftentimes there is an unexpected expense never planned. Having a contingency item of say 5% of the annual expenses allows for a cost overrun or an unanticipated cost. Not using it allows the reserves to build a shade faster. Nowadays utility costs are soaring, compared to other income and expense statement items, often because we cannot negotiate them when there is a sole provider. Making a best estimate less whatever planned savings can be introduced is not particularly difficult. Most utilities advertise their forthcoming increases. Talking with contract vendors in advance of next years budget should be the rule not the exception. I think some people think  that not talking to the vendors may cause them to forget an increase. I believe our vendors are smarter than that and that if we talk to them we may be able to come up with a mutually satisfying compromise on future costs.  Finally in today’s marketplace a provision for collection costs that are not recovered may be a wise precaution also.

1905

 

How to quiet the noisy director/member

By

Every now and then a member seems to want to interject their thoughts questions or comments, sometimes heatedly. We once had a 6 foot 8 marine announce he was coming to a meeting. He arrived in full fatigues thankfully without weapons and proceeded to thump the board table and demand action. Sometimes a director wants to hog the floor and seems perhaps to want every other word and the last word on any topic.

What’s a board to do?

Here are a couple of suggestions. Many associations clearly state that they are governed by Roberts’s rules of order and, many others make reference to some rules of order in the bylaws. In this case the president can ask for a motion before any item on the agenda is addressed, rather than a discussion. Some larger organizations have a mini meeting a week before the board meeting to determine the agenda and formulate the motions so that s speedier decision making process occurs when the members are present. It of course allows for perfectly coined motions which may still be amended at the actual meeting. But this is a rarity in my observation. Most of us follow the agenda and spend considerable time debating the issue before a vote. The president can change the procedure very swiftly by asking for a motion and a second without which there is no debate. After the motion has been made and seconded he or she can call for discussion allowing each member to speak once before a member director may speak a second and final time. Calling the question is the Roberts rule phrase to end a motion and vote. The president will then declare the ayes or nays have it, and on to the next item on the agenda.

One particularly valuable tool has come out of the recent change in the legislation whereby only items that are on the agenda may be discussed except in true emergencies. Emergencies must be determined to be just that by vote before a discussion on the subject can take place. Given that a president or the manager may elect to give a certain time allotment to each section or item on the agenda. If consensus or a vote is not reached the matter is tabled until a later date and the meeting moves forward. Sometimes having a timer or an hourglass can be a helpful visual aid. Members comment time can take a ton of time if it is not limited to say a fixed period with a maximum time per speaker. In the event there seem to be a large number of speaker speakers slips can be used and the president may select a few or ask if there is a spokesperson for a particular topic. Often many people will want to speak to the same issue but one spokesperson may eloquently present their combined views in a few minutes.

And now for the angry sergeant. I was forewarned a rampage was possible, with looting and pillaging anticipated.  For what happened next email us at info @pilotprop.com

2823

 

How to use Robert’s rules of Order.

By

Robert’s rules were created over a century ago to help organizations and debating groups to have some kind of order. They for instance allocated reasons when it may be permitted to interrupt a speaker, the number of times a speaker may address a certain subject. It sets the normal order for a meeting, it explains what a motion is and how one is made, whether it needs a second or not (some do others don’t) Most associations governing documents require the use of Roberts Rules or a similar set of rules proclaiming in their bylaws that parliamentary procedure shall follow Roberts Rules of Order.

One of the benefits of the rules is that there is a standard order of business which provides a framework for an association to conduct its business. Not only do the rules provide a certain order to meetings and the decisions reached but a fair hearing is granted to both sides of a debate. The usual and formal procedure is this. The Chairman recognizes the maker of a motion. It is promptly seconded, Failure to do so means it will not again come up for discussion at this meeting) the chairman then restates the motion. and debate begins. Following debate the chairman will call for a vote and the majority will usually rule.

The motion will then be recorded in the minutes of that meeting. The normal procedure is for the chair to recognize those who wish to speak in the order they seek recognition.

The chair would be wise to alternate recognition between those in favor and those opposed and only offer a second time after everyone who has a right to speak has spoken first. A good presiding officer will preside impartially and not be drawn into the debate, allowing rather the members to debate. Robert’s rules call for a motion and a second before debate begins. Occasionally it might be prudent to let a member briefly discuss his or her reasons for making a motion before doing so. Unanimous consent to this will allow you to suspend this major rule. This is unlikely to occur in homeowners associations as they now have to approve and distribute an agenda 4 days before any meeting listing the items for discussion at that meeting. No discussion leading to a vote may take place if the item is not properly placed on the agenda. Emergencies are one of those items but even the need for an emergency discussion needs first be voted before an item may be discussed as an emergency measure.

2398

How to ensure safety on the complex

By

Safety is one of those things we all muse on and do after the horse has bolted.
Insurance companies are very busy and one is lucky to get an annual inspection. An annual inspection is not to pick up a defective spring on a pool gate or a malfunctioning lock on the same gate unless the timing is very propitious. One can sometimes ask for an insurance inspection. Many are averse to this because they are afraid they may be asked to take on a large expense when it has not been budgeted. Sometimes narrowing the spacing between the balustrades can save a life or spare a child a stretched neck.
What’s a board to do?
Most associations have similar amenities, pools, bbq’s, tennis courts, paved areas, and trash receptacles concrete pathways staircases.
It is not difficult to construct an inspection checklist for any association. We developed a master 103 point checklist that we edit for use at any associations. . Elevators are usually inspected monthly by contract, but we have 4 or 5 items we check if they have an elevator, we look for cleanliness, annual inspection permit, the load test certification, telephone. 1141

How to find volunteers

By

One of the cries of woe that emanate from homeowner associations is the fact that they seem unable to solicit volunteers to serve on committees and boards. It is my perception that working committees or better still a Task Force makes great breeding grounds for future directors. First they allow the volunteer to make a significant contribution without endless weeks or months of unrewarding work and secondly they prepare the volunteer for higher office. Many people live in associations that do not seem to welcome members to the association. Let’s face when things go wrong unhappiness seeps out of the woodwork in the form of angry owners intent on unseating or worse the present board of directors. Holding town hall meetings to discuss changes of direction in an association can be invigorating, and draw new blood to management. Repainting for instance, will often draw a crowd as will raising the dues significantly, as do rule changes or the rewriting of governing documents. So it is my contention that seeking member input even on perhaps minor matters will bring in people. People don’t care what we know, but want to know that we care. A relatively simple task will reveal the particular skills of a member or their interest or attributes that will allow the board to recommend that person for higher office. Being hand picked as a director is a boatload more welcoming than reading that the association needs volunteers.
1436